Warranty and Return Conditions

Warranty conditions
 All products are under TANIS warranty unless otherwise stated. In order for the warranty conditions to be valid, you should definitely check the product during the cargo delivery. When you see a damage, keep a record and do not get the product. Changes made on the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

Product Return Policy
If the product you purchased on our site is found to be faulty, you must contact us at the customer service number on our page within 7 days from the delivery date at the latest. Following this information, the faulty product that you will send to us with the cargo company will be replaced with a new one. If the ordered product defect is caused by the use of the customer or the product has been used within 7 days, the product cannot be returned or exchanged. As the product return and replacement conditions, the practices in accordance with the Law on the Protection of the Consumer No. 4077 are essential.

RETURN TERMS

In accordance with the Consumer Law, the return conditions are as follows, in summary, if you make your return as described in the Returning heading, your return transactions will be finalized as soon as possible.

Returns must be made with the original box and/or packaging of the product. (The original box, if available, is the product's own packaging. It is not the parcel in which your order was delivered.)

  • The original box/packaging is damaged (for example, the original box/packaging is torn, put in a different box/packaging, the shipping label/shipping or other information is also affixed on the box/package and/or the packaging/box is taped with duct tape or written on the parcel/ packaged products are not accepted), have lost their economic value/resale feature, have been used even once, have been damaged in any way, cannot be purchased by another customer for reasons not caused by the Seller, etc. Returns of products are not accepted.
  • It is necessary to send a petition including the original invoice, waybill (all copies available to the consumer) and the reason for the return, together with the product to be returned.
  • For products that may have incompatibility problems in product selection, technical support should be obtained and an order should be placed after determining the appropriate product.
  • Except for hidden defects, product return requests must be made within 30 days of receipt of the product.
  • The 30-day period has been determined as an absolute period in accordance with the legal legislation, and it is requested to pay special attention to this issue.
  • If the product is damaged, damaged, lost its economic value, faulty, etc. The defects will be checked at the time of cargo delivery, the cargo/transport company representative will assist the Consumer in this regard, the products with such errors, defects, etc. will not be received by the Consumer, and the cargo officer will not deliver the product to the Consumer in case of detection of such issues.
  • It is not possible to return special orders, orders that are specially produced/processed for the customer (curtains and similar measurements taken, manufactured or sewn or processed specially for the consumer). In this respect, it is absolutely necessary to report detailed features and measurements in order to take the measurements correctly, to get technical support during the measurement stages, and to minimize the errors.

Returns Processes

Regarding the return request that complies with the above-mentioned conditions, the Consumer;

  • To prevent damage to the original packaging of the product (with the product, invoice, waybill, etc.) and send it to us by "putting it in a solid cardboard box or similar packaging",
  • When the duly return reaches us, the request is examined by the Returns department,
  • If necessary, it is sent to the authorized service of the product or to the supplier company for testing.
  • If the Consumer/Customer return request complies with the conditions stated above and the relevant legal legislation, the return process/process is initiated.
  • The return period varies between 3(three)-7(seven) days. The Customer/Consumer is contacted for the return inspected by the returns department, and according to his/her preference, one of the new product shipment or money back transactions is carried out. Return requests that do not meet the conditions specified within the scope of these return transactions will not be accepted/received and will be returned to the Customer/Consumer.

With respect to the return request that complies with the above-mentioned conditions, the Consumer;

  • To prevent damage to the original packaging of the product (with the product, invoice, waybill, etc.) and send it to us by "putting it in a solid cardboard box or similar packaging",
  • When the duly return reaches us, the request is examined by the Returns department,
  • If necessary, it is sent to the authorized service of the product or to the supplier company for testing.
  • If the Consumer/Customer return request complies with the conditions stated above and the relevant legal legislation, the return process/process is initiated.
  • The return period varies between 3(three)-7(seven) days. The Customer/Consumer is contacted for the return inspected by the returns department, and according to his/her preference, one of the new product shipment or money back transactions is carried out. Return requests that do not meet the conditions specified within the scope of these return transactions will not be accepted/received and will be returned to the Customer/Consumer.